What Our Clients Think Of Us
In February 2010 we carried out a survey of all clients who we had done work for
in the previous 18 months. We asked them for their impressions of the practice,
what they liked about us and where they thought that we could improve. The comments
that we received are summarised below:
“Always been very happy with the service thank you”
“Well run, efficient and friendly practice with very knowledgeable vets!”
“Great Service”
“Always found to be very efficient. Ben very good with my horse.”
“I cannot fault the practice at all. The people in the office are polite, friendly
and helpful. All the vets are competent, confident and reassuring. I particularly
like Tony Kaye.”
“Bob is a really good vet.”
“Very happy with the practice thank you. Great service, knowledgeable vets and kind
nurses. Thank You!”
“Have always had very good service from you – our horse has always been a nightmare
with other vets until we changed to you.”
“I feel very well looked after by the Practice. I am always able to access advice,
which is always given professionally but in a personal and friendly manner.”
“Excellent services from your equine vets – I’ve used both Tony Kaye and Richard
Frost who were great – Thanks”
“The practice is great! Staff always very helpful on the phone and nothing ever
seems too much trouble. The vets are pretty good too!!”
“The girls that answer the phone/queries always excellent!”
“Always friendly and quick to respond!”
“I appreciate your specialism and sound advice!”
“I have always had first class service from the practice and are a pleasure to contact.”
“I like everything about the practice!!”
“Amazing facilities and very good vets!”
“Friendly and efficient.”
“Friendly staff, vets good at explaining.”
“Calm and kind to the horse with time given and not rushed.”
“Great vets and helpful office staff.”
“Very Satisfied.”
“Great!”
“All very good – Thanks!”
“First and only visit very satisfactory”
“Very Friendly Staff and quality of service!”
“Always good reports from whoever I have talked to. Always very cheerful secretaries
who are understanding and know their clients.”